Refund policy

RIGARMOR - RETURN & REFUND POLICY

Return & Refund Policy - Rigarmor Industrial Coveralls | Singapore

Your satisfaction is our priority. Review our clear and fair return and refund terms for industrial safety workwear orders.

Last Updated: January 16, 2026

POLICY OVERVIEW

Our Commitment to Customer Satisfaction

At Rigarmor, we stand behind the quality of our industrial coveralls and safety workwear. As a direct factory-to-customer manufacturer with facilities in China and headquarters in Singapore, we've designed our return and refund policy to be fair, transparent, and practical for businesses across Asia and Australia.

This policy applies to all purchases made through our website, email orders, or direct sales channels. Please read these terms carefully before placing your order.

RETURN ELIGIBILITY

What Can Be Returned

Standard Products - Eligible for Return ✓

Returns are accepted for standard, non-customized products under the following conditions:

✓ Timeframe
• Products must be returned within 30 days of delivery
• Return request must be initiated within this period

✓ Condition Requirements
• Items must be unworn, unwashed, and unused
• Original tags and labels must be attached
• Products must be in original packaging
• No signs of wear, damage, or alteration

✓ Eligible Products
• Standard size coveralls (not custom-sized)
• Standard color options (not custom colors)
• Unembroidered/unbranded items
• Products without modifications

Custom Products - Non-Returnable❌

The following items cannot be returned or refunded due to their customized nature:

❌Custom Manufacturing
• Custom-sized coveralls
• Custom color specifications
• Logo embroidery or branding
• Industry-specific modifications
• Special material requests
• Bulk orders with custom specifications

Why? As a direct manufacturer, custom products are made specifically for your order and cannot be resold to other customers.

EXCEPTIONS - DEFECTS & ERRORS

Manufacturing Defects & Order Errors

When We Cover Returns & Shipping:

Manufacturing Defects If your coveralls have manufacturing defects (faulty stitching, material flaws, zipper failures), we will:
• Accept returns regardless of customization
• Cover all return shipping costs
• Provide full refund or replacement
• Process within 24-48 hours of confirmation ⚠

Order Errors If we shipped the wrong product, size, color, or quantity:
• We cover all return shipping costs
• Immediate replacement or full refund
• Expedited shipping for replacements
• No restocking fees applied

Important: Defects must be reported within 7 days of delivery with photographic evidence.

RETURN PROCESS

How to Initiate a Return

Step-by-Step Process:

Step 1: Contact Our Team
• Email: sales@rigarmor.com
• Subject: "Return Request - Order #[Your Order Number]"
• Include: Order number, reason for return, photos (if defect)
• Response time: Within 24 business hours

Step 2: Receive Authorization
• Our team reviews your request
• You'll receive a Return Authorization (RA) number
• Return instructions and shipping address provided
• Valid for 14 days from issue date

Step 3: Ship the Product
• Pack items securely in original packaging
• Include RA number clearly marked on package
• Use trackable shipping method
• For standard returns: customer covers shipping
• For defects/errors: we provide prepaid label

Step 4: Inspection & Processing
• We inspect returned items within 2-3 business days
• Quality check for condition and eligibility
• Email notification of approval or issues

Step 5: Refund Issued
• Approved refunds processed within 5-7 business days
• Refund to original payment method
• Email confirmation sent with details

REFUND DETAILS

Refund Terms & Conditions

Refund Amounts:

Full Refund (100%)
• Manufacturing defects confirmed
• Order errors on our part
• Products damaged in transit
• Items not as described

Partial Refund
• Products returned outside 30-day window (case-by-case)
• Items with minor condition issues (management discretion)
• Missing original packaging (up to 15% deduction)

No Refund
• Custom or modified products (except defects)
• Items returned after 30 days without authorization
• Products showing signs of use or wear
• Items without RA number
• Incorrect items returned

Refund Timeline:
Processing Time: 5-7 business days after inspection approval

Payment Method Timelines:
• Credit/Debit Cards: 7-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-10 business days (depending on bank)
• Company PO: 30-45 days (per payment terms)

Note: Shipping costs are non-refundable for standard returns unless the return is due to our error or product defect.

EXCHANGE POLICY

Product Exchanges

When Exchanges Are Available:

Size Exchanges If you ordered a standard size that doesn't fit:
• Exchange for different size within 30 days
• Product must meet return conditions
• Customer pays shipping for exchange (both ways)
• One exchange allowed per order

Color Exchanges For standard color options only:
• Exchange within 30 days of delivery
• Product must be unworn and in original condition
• Customer covers shipping costs
• Limited to stock availability

Defective Product Exchange Priority replacement for defective items:
• Expedited manufacturing if needed
• We cover all shipping costs
• No additional charges
• Rush processing available

SHIPPING COSTS

Who Pays for Return Shipping?

Customer Pays Shipping When:
• Standard return (change of mind)
• Wrong size ordered by customer
• Color preference change
• Order no longer needed

Rigarmor Pays Shipping When:
• Manufacturing defect confirmed
• We shipped wrong product
• Order error on our part
• Product damaged in transit
• Item not as described on website

Estimated Return Shipping Costs:
From Singapore: SGD $15-30
From Malaysia: SGD $20-35
From Australia: SGD $45-80
From Indonesia: SGD $25-45
From Thailand: SGD $25-40
From Philippines: SGD $30-50

Costs vary by weight and shipping method

DAMAGED OR LOST SHIPMENTS

Damaged or Lost in Transit

If Your Order Arrives Damaged:

Immediate Actions:

Photograph everything - Package exterior, interior, and damaged items
Do not discard packaging - Keep all boxes and materials
Contact us within 48 hours - Email photos to sales@rigarmor.com
File carrier claim - We assist with this process

Our Response:
• Immediate investigation with shipping carrier
• Replacement shipped within 24-48 hours
• Full refund if replacement not acceptable
• We handle all carrier claim paperwork

Lost Shipments:

If Tracking Shows Delivered But Not Received:
• Contact us within 7 days
• Provide order number and tracking details
• We investigate with carrier
• Replacement or refund after investigation

If Shipment Lost in Transit:
• We file claim with shipping carrier
• Replacement or refund processed immediately
• No cost to customer for re-shipment

BULK & WHOLESALE ORDERS

Special Terms for Large Orders

Orders Over 100 Units:

Pre-Delivery Inspection:
• Sample inspection available before full shipment
• Quality approval process for large orders
• Modifications possible before final delivery

Return Terms:
• Custom bulk orders are non-returnable except for defects
• Defect rate over 5% triggers full order review
• Partial returns may be negotiated on case basis
• Contact account manager for specific situations

Quality Guarantee:
• Less than 2% defect rate guaranteed
• Independent quality inspection available
• Remediation plan for any quality issues

INTERNATIONAL RETURNS

Returns from Asia & Australia

Regional Return Centers:
Singapore Returns: Return Address: [Rigarmor Singapore Headquarters] Processing: 2-3 business days
Australia Returns: Return Address: [Designated Return Facility] Processing: 3-5 business days
Other Asia Markets: Return to Singapore headquarters address Longer processing time due to international shipping

International Return Notes:

✓ Customs Documentation
• Mark packages as "Returned Goods"
• Include original invoice copy
• Specify RA number clearly

✓ Import Duties
• Original import duties not refundable
• Customer responsible for return customs fees
• We cannot control customs charges

✓ Shipping Methods
• Use trackable international shipping
• Keep all receipts and tracking information
• Insurance recommended for valuable returns

CANCELLATION POLICY

Order Cancellation Terms

Before Manufacturing Begins:

Standard Products:
• Cancel within 24 hours of order: Full refund
• Cancel before shipment: Full refund minus 10% processing fee
• Cancel after shipment: Standard return policy applies

Custom Products:
• Cancel within 6 hours of order: Full refund
• Cancel before manufacturing starts: 80% refund
• Cancel during manufacturing: 50% refund
• Cancel after manufacturing complete: Non-refundable (except defects)

After Manufacturing/Shipping:
Once products are manufactured or shipped:
• Standard return policy applies
• Cannot cancel custom orders
• May refuse delivery (charged return shipping)
• Restocking fee may apply for refused shipments

RESTOCKING FEES

When Restocking Fees Apply

Fee Structure:

No Restocking Fee:
• Manufacturing defects
• Order errors by Rigarmor
• Damaged in transit
• First return for customer (goodwill policy)

15% Restocking Fee:
• Standard returns (change of mind)
• Wrong size ordered by customer
• Repeat returns from same customer
• Returned without original packaging

50% Restocking Fee:
• Items returned outside 30-day window
• Products with minor wear or damage
• Special-order standard items

Non-Returnable (No Fee, No Refund):
• All custom products (except defects)
• Items worn or washed
• Products without RA number

QUALITY GUARANTEE

Our Manufacturing Quality Promise

As a direct factory manufacturer, we guarantee:

Workmanship Guarantee
• All coveralls free from manufacturing defects
• Industry-standard stitching and construction
• Quality materials meeting specifications

Pre-Shipment Inspection
• Every order inspected before shipping
• Quality control at Singapore hub
• Compliance verification for standards

Defect Resolution
• Defect rate under 2% guaranteed
• Immediate replacement for confirmed defects
• No-questions-asked return for quality issues

Compliance Assurance
• All products meet stated certifications
• OSHA, NFPA, AS/NZS standards verified
• Testing documentation available on request

CONTACT FOR RETURNS

Need Help with a Return?

Contact Our Customer Service Team:

Email (Preferred): sales@rigarmor.com
Response time: Within 24 business hours

Phone: +65 XXXX-XXXX
Monday-Friday: 9:00 AM - 6:00 PM SGT

What to Include:
• Order number
• Product details
• Reason for return
• Photos (if defect or damage)
• Preferred resolution (refund/exchange)

FREQUENTLY ASKED QUESTIONS

Common Return Questions:

Q: Can I return custom embroidered coveralls?
A: Custom products cannot be returned unless there's a manufacturing defect or error on our part.

Q: How long do refunds take?
A: 5-7 business days after inspection approval, plus 3-10 days for payment processing depending on method.

Q: Who pays return shipping?
A: Customers pay for standard returns. We pay for defects, errors, or damaged items.

Q: Can I exchange for a different size?
A: Yes, standard sizes can be exchanged within 30 days. Customer covers shipping costs.

Q: What if I ordered the wrong quantity?
A: Standard items can be returned within 30 days. Custom quantities are non-returnable.

Q: Do you accept returns from Australia?
A: Yes, we accept returns from all countries we serve, following the same policy.

Q: What counts as a manufacturing defect?
A: Faulty stitching, zipper failures, material flaws, incorrect specifications, or non-compliance with stated standards.

Q: Can I return part of a bulk order?
A: Contact your account manager. Partial returns may be negotiated on a case-by-case basis.

POLICY MODIFICATIONS

Changes to This Policy

Rigarmor reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

Policy Version: 2.0
Last Updated: January 16, 2026
Effective Date: January 16, 2026

For questions about this policy, contact: sales@rigarmor.com

LEGAL DISCLAIMER

This Return & Refund Policy is subject to the laws of Singapore. Any disputes arising from returns or refunds will be handled according to Singapore commercial law and our Terms & Conditions of Sale.

By placing an order with Rigarmor, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.