Privacy policy

PRIVACY POLICY

Last Updated: January 2026

1. INTRODUCTION

1.1 About This Policy

Rigarmor ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, or purchase products from us.

1.2 Scope

This policy applies to:

  • Website visitors (www.rigarmor.com)

  • Quote requesters and customers

  • Email subscribers and marketing contacts

  • All interactions with our Singapore headquarters and China manufacturing facility

1.3 Your Consent

By using our website or services, you consent to this Privacy Policy. If you do not agree, please do not use our website or services.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Quote & Order Information:

  • Full name and job title

  • Company name and industry

  • Business address and shipping address

  • Email address and phone number

  • Product specifications and quantities

  • Logo files and custom design requirements

  • Purchase order numbers

Communication Information:

  • Email correspondence

  • Phone call records

  • Live chat transcripts

  • Customer service inquiries

Account Information (if applicable):

  • Login credentials

  • Order history

  • Saved specifications and preferences

2.2 Information Collected Automatically

Website Analytics:

  • IP address and location (country/city level)

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referral sources

  • Search terms used

Cookies & Tracking:

  • Session cookies for website functionality

  • Analytics cookies (Google Analytics)

  • Marketing cookies (with consent)

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Order Fulfillment:

  • Process quotes and orders

  • Manufacture products to specifications

  • Arrange shipping and delivery

  • Provide customer support

  • Issue invoices and process payments

Communication:

  • Respond to inquiries

  • Send order confirmations and updates

  • Provide shipment tracking information

  • Request feedback and reviews

Business Operations:

  • Maintain customer records

  • Improve products and services

  • Conduct quality control

  • Ensure compliance with regulations

3.2 Marketing & Promotional Purposes (With Consent)

Email Marketing:

  • New product announcements

  • Industry insights and safety tips

  • Special offers and promotions

  • Company news and updates

Personalization:

  • Product recommendations

  • Customized quotes

  • Relevant content delivery

You can opt out of marketing communications at any time using the unsubscribe link in emails or by contacting us at
sales@rigarmor.com.

3.3 Legal & Compliance Purposes

  • Comply with legal obligations

  • Enforce our Terms & Conditions

  • Protect against fraud and security threats

  • Resolve disputes

  • Maintain business records

4. HOW WE SHARE YOUR INFORMATION

4.1 Within Rigarmor

  • Information shared between Singapore headquarters and China manufacturing facility

  • Access limited to employees who need it for business purposes

  • All staff bound by confidentiality obligations

4.2 Third-Party Service Providers

We share information with trusted partners who help us operate:

Shipping & Logistics:

  • Courier companies (DHL, FedEx, UPS)

  • Freight forwarders

  • Customs brokers

Payment Processing:

  • Banks and financial institutions

  • Payment gateways (PayPal, etc.)

Technology Services:

  • Website hosting providers

  • Email service providers

  • CRM and analytics platforms (Google Analytics)

  • Cloud storage providers

All service providers are contractually required to protect your information and use it only for specified purposes.

4.3 Business Transfers

  • In the event of merger, acquisition, or sale, your information may be transferred

  • You will be notified of any such change in ownership

4.4 Legal Requirements

We may disclose information when required by law:

  • To comply with legal process or court orders

  • To protect our rights and property

  • To prevent fraud or security threats

  • To protect safety of individuals

4.5 We Never Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. INTERNATIONAL DATA TRANSFERS

5.1 Cross-Border Transfers

  • Our headquarters is in Singapore

  • Manufacturing facility is in China

  • We serve customers across Asia and Australia

  • Your information may be transferred to and processed in these locations

5.2 Data Protection

  • We implement appropriate safeguards for international transfers

  • Comply with applicable data protection laws in each jurisdiction

  • Use standard contractual clauses where required

6. DATA SECURITY

6.1 Security Measures

Technical Safeguards:

  • SSL/TLS encryption for data transmission

  • Secure servers with firewall protection

  • Regular security audits and updates

  • Access controls and authentication

Organizational Safeguards:

  • Employee confidentiality agreements

  • Limited access based on need-to-know

  • Regular staff training on data protection

  • Incident response procedures

6.2 Data Retention

  • Customer information retained for duration of business relationship

  • Order records kept for 7 years for tax and legal compliance

  • Marketing data retained until opt-out

  • Inactive accounts may be deleted after 3 years of inactivity

6.3 Limitations

  • No method of transmission or storage is 100% secure

  • We cannot guarantee absolute security

  • You are responsible for maintaining confidentiality of your account credentials

7. YOUR PRIVACY RIGHTS

7.1 Access & Correction

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or incomplete information

  • Update your contact details and preferences

7.2 Data Portability

  • Request a copy of your information in machine-readable format (where technically feasible)

7.3 Deletion

You may request deletion of your information, subject to:

  • Our legal obligations to retain records

  • Legitimate business needs

  • Outstanding transactions or disputes

7.4 Marketing Opt-Out

  • Unsubscribe from marketing emails at any time

  • Opt out of cookies through browser settings

  • We will still send transactional emails related to your orders

7.5 How to Exercise Your Rights

Contact us at:

We will respond within 30 days.

8. COOKIES & TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

Essential Cookies (Required):

  • Session management

  • Shopping cart functionality

  • Security features

Analytics Cookies (Optional):

  • Google Analytics for website usage

  • Performance monitoring

  • User behavior analysis

Marketing Cookies (Optional with Consent):

  • Remarketing and advertising

  • Social media integration

  • Conversion tracking

8.2 Cookie Management

  • You can control cookies through browser settings

  • Disabling cookies may affect website functionality

  • Cookie preferences can be updated at any time

8.3 Third-Party Tracking

  • Google Analytics may collect data across multiple sites

  • Social media plugins may track your activity

  • Refer to third-party privacy policies for details

9. CHILDREN'S PRIVACY

  • Our website and services are intended for business use only

  • We do not knowingly collect information from individuals under 18

  • If we learn we have collected information from a minor, we will delete it promptly

10. REGION-SPECIFIC PROVISIONS

10.1 Singapore (Personal Data Protection Act)

  • We comply with Singapore PDPA requirements

  • Right to withdraw consent at any time

  • Contact Singapore office for PDPA-related inquiries

10.2 Australia (Privacy Act)

  • We comply with Australian Privacy Principles

  • Right to access and correct personal information

  • Complaints may be lodged with Office of the Australian Information Commissioner

10.3 European Union (GDPR - if applicable)

  • If serving EU customers, we comply with GDPR requirements

  • Legal basis for processing: contract performance, legitimate interests, consent

  • Right to lodge complaints with EU supervisory authorities

10.4 Other Jurisdictions

  • We comply with local privacy laws in all jurisdictions we serve

  • Contact us for jurisdiction-specific information

11. THIRD-PARTY WEBSITES

  • Our website may link to external sites

  • We are not responsible for privacy practices of third-party sites

  • Review privacy policies of any sites you visit

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

  • We may update this policy periodically

  • Material changes will be notified via email or website notice

  • "Last Updated" date reflects most recent revision

  • Continued use constitutes acceptance of changes

12.2 Review

  • We recommend reviewing this policy regularly

  • Current version always available on our website

13. CONTACT US

13.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy:

  • Email: sales@rigarmor.com

  • Subject: Privacy Policy Inquiry

  • Mail: Rigarmor, [Singapore Address]

  • Response Time: We aim to respond within 5–7 business days

13.2 Data Protection Officer

For data protection concerns, you may contact our Data Protection Officer at the email address above.

13.3 Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with:

  • Singapore: Personal Data Protection Commission (PDPC)

  • Australia: Office of the Australian Information Commissioner (OAIC)

  • Other jurisdictions: relevant data protection authority

14. ACCEPTANCE

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.